By purchasing our services, you acknowledge and agree to the terms outlined below.
EMARKZ LLC provides digital development services, including:
Custom Website Development
E-Commerce Website Development
Responsive Web Design & Development
Web Application Development
Website Maintenance & Support
Search Engine Optimization
Related website and digital development services
Company: EMARKZ LLC
Address: 1209 Mountain Road PL NE STE R, Albuquerque, NM 87110, United States
Email: hi@emarkz.com
Website: emarkz.com
Our services are primarily custom digital services, rather than physical products.
Depending on the project, we may spend significant time on:
Project planning
Requirements analysis
Website architecture
Design
Development
Coding
Content implementation
Responsive optimization
Testing
Integrations
Configuration
Revisions
Deployment
Because these services are customized for each Client, they cannot generally be returned in the same way as a physical product.
EMARKZ generally provides development packages through a one-time payment model.
This means:
Our development packages are not automatically recurring subscriptions.
Clients are charged according to the agreed package or project terms.
There is no automatic monthly development subscription unless separately agreed in writing.
Third-party recurring charges are separate from EMARKZ’s development fees.
Third-party services such as hosting, domains, premium software, plugins, APIs, payment processors, or external platforms may have their own refund policies and fees.
Because our services are customized and development work may begin after payment, payments are generally non-refundable once substantial work has started, except where a refund is expressly required by applicable law or agreed by EMARKZ in writing.
We encourage Clients to review the project scope, package features, pricing, requirements, and terms carefully before making payment.
If you request cancellation before meaningful project work has started, EMARKZ may consider a refund depending on the circumstances.
Any refund may take into account:
Administrative work already completed
Project planning
Requirements analysis
Payment processing fees
Third-party costs
Design preparation
Other non-recoverable expenses
Refund eligibility will be determined on a case-by-case basis unless a specific written agreement states otherwise.
Once substantial development work has started, payments are generally non-refundable.
This is because EMARKZ may already have invested time and resources into:
Planning
Design
Development
Coding
Testing
Configuration
Project management
Technical research
Content implementation
If a Client decides to cancel after substantial work has begun, the amount already paid may not be refundable.
Once the agreed project has been completed and delivered according to the approved scope, payments are generally non-refundable.
Completion may include:
Final website delivery
Application delivery
Deployment
Final approval
Handover
Delivery of agreed files
Completion of the agreed development scope
The Client is responsible for reviewing the project before providing final approval.
A Client may request cancellation at any time by contacting:
However, cancellation does not automatically create a right to a refund.
The refund decision may depend on:
Project status
Amount of work completed
Amount paid
Third-party costs
Project scope
Written agreements
Applicable law
A Client may change their requirements during development.
However, significant changes may require additional work.
Examples include:
Changing the entire design
Adding new pages
Adding new functionality
Changing the website structure
Adding new integrations
Replacing an approved design
Expanding the project scope
Such changes do not automatically qualify the Client for a refund.
Instead, EMARKZ may provide an additional quotation or revised project scope.
Clients may be asked to review and approve designs or project components.
Once a design or major component has been approved, requests for substantial redesigns may be treated as additional work.
Clients are encouraged to carefully review:
Layout
Colors
Typography
Content
Images
Navigation
Functionality
Overall appearance
before providing approval.
Where revisions are included in a package, they are subject to the limits and conditions stated in the applicable project agreement.
A revision generally means modifying an existing approved element.
A revision does not necessarily include a complete redesign or major change in project direction.
Requests outside the agreed revision allowance may incur additional charges.
A Client’s subjective dissatisfaction with a completed design does not automatically qualify for a refund.
EMARKZ will make reasonable efforts to address legitimate concerns that fall within the agreed project scope.
If the Client requests changes that are outside the original scope, additional fees may apply.
Clients are responsible for providing information and materials required to complete their project.
This may include:
Content
Images
Logos
Product information
Credentials
Business information
Technical requirements
Approvals
Feedback
If a project is delayed because the Client fails to provide necessary information, this does not automatically create a refund entitlement.
Timely communication is important for project completion.
If a Client does not respond to requests for information, feedback, approval, or clarification, the project timeline may be extended.
Such delays do not automatically qualify the Client for a refund.
If a Client becomes unresponsive for an extended period, EMARKZ may attempt to contact the Client using the available communication information.
If the Client remains unresponsive, EMARKZ may suspend or close the project.
Any refund consideration will depend on:
Work already completed
Amount paid
Project status
Applicable third-party costs
Written project terms
If a delivered website or application contains a technical issue that falls within the agreed project scope, the Client should contact EMARKZ so we can investigate.
Where the issue is caused by our development work, we may attempt to correct it within the applicable project support or warranty period, if one exists.
A technical issue does not automatically create a right to a refund.
Our projects may depend on third-party services such as:
Hosting providers
Domain registrars
Payment processors
Plugins
APIs
Software platforms
Email providers
Analytics tools
EMARKZ does not control third-party services.
If a third-party service experiences:
Downtime
Pricing changes
Service termination
Compatibility problems
Policy changes
Account suspension
Technical failures
these circumstances generally do not qualify for a refund of EMARKZ development fees.
Third-party fees are subject to the relevant provider’s refund policy.
If domain registration or hosting is purchased separately or through a third party, those fees may be non-refundable depending on the provider’s terms.
EMARKZ is not responsible for refunds governed by third-party domain or hosting providers.
Where a refund is approved, non-refundable payment processing or transaction fees may be deducted where permitted by applicable law and the relevant payment provider’s terms.
The amount refunded will depend on the circumstances of the refund.
If you accidentally make a duplicate payment for the same invoice or service, please contact us promptly.
After verifying the duplicate transaction, EMARKZ may issue an appropriate refund, subject to payment processing considerations.
If you believe a transaction was made without your authorization, contact us immediately at:
We may request information necessary to investigate the transaction.
We may also work with the relevant payment provider to investigate disputed transactions.
EMARKZ reserves the right to investigate transactions suspected of fraud, abuse, or unauthorized activity.
Where appropriate, we may:
Suspend services
Delay delivery
Cancel an order
Refuse a refund
Cooperate with payment providers
Take appropriate legal action
Nothing in this section limits rights available under applicable law.
Nothing in this policy is intended to exclude or restrict any refund, cancellation, warranty, or consumer rights that cannot legally be excluded or restricted under applicable law.
Where applicable law provides mandatory refund rights, those rights will apply.
To request consideration for a refund, contact:
Email: hi@emarkz.com
Your request should include:
Full name
Business name, if applicable
Email used for the purchase
Invoice or transaction information
Service purchased
Date of payment
Reason for the request
Relevant project information
Providing complete information helps us review the request efficiently.
After receiving a refund request, we may review:
The project agreement
Payment records
Project status
Work completed
Deliverables provided
Client communications
Scope of services
Third-party costs
Applicable legal requirements
We may contact you for additional information before making a decision.
If a refund is approved, we will generally process it using the original payment method where reasonably possible.
The time required for the funds to appear in your account may depend on the payment provider or financial institution.
EMARKZ does not control the processing time of third-party financial institutions.
In certain circumstances, EMARKZ may determine that a partial refund is appropriate.
A partial refund may consider:
Work already completed
Deliverables already provided
Project planning
Development time
Third-party costs
Administrative expenses
Other applicable project costs
Partial refunds are discretionary unless required by applicable law or a written agreement.
Subject to applicable law, refunds generally will not be available solely because:
The Client changes their mind after development begins.
The Client no longer needs the website.
The Client changes business direction.
The Client chooses another developer.
The Client does not provide required content.
The Client delays communication.
The Client changes project requirements.
The Client dislikes an approved design without identifying a scope issue.
The Client’s business circumstances change.
The Client expected results not included in the agreed scope.
Third-party services change or become unavailable.
The Client does not achieve expected sales or traffic.
EMARKZ provides development services, not guaranteed business outcomes.
We do not guarantee:
Specific revenue
Specific sales
Specific website traffic
Specific search rankings
Specific conversion rates
Specific number of customers
Specific return on investment
Failure to achieve a particular business result does not automatically qualify for a refund.
If SEO is purchased as part of a service package, SEO results depend on many external factors.
We do not guarantee specific:
Search rankings
Traffic levels
Leads
Sales
Search engine visibility
SEO payments are subject to the agreed service terms and are generally non-refundable once the agreed work has begun, except where applicable law requires otherwise.
Maintenance and support services are subject to their individual scope.
Where maintenance work has already been performed, payments for completed work are generally non-refundable.
Unused services may be evaluated according to the applicable agreement.
E-commerce projects may involve substantial configuration and customization.
Once development, product setup, checkout configuration, payment integration, or other substantial work has begun, payments are generally non-refundable.
Third-party payment providers may have separate refund requirements for transaction-related services.
Web application development often requires substantial planning, architecture, programming, testing, and configuration.
Because projects may involve significant customized development, payments are generally non-refundable after substantial development has begun, except where otherwise required by applicable law or agreed in writing.
Where applicable, ownership or delivery of source code and project files is subject to the project’s payment and intellectual property terms.
A refund or cancellation may affect the delivery of unfinished project materials.
If EMARKZ terminates a project for reasons unrelated to Client misconduct or breach, we may review the project status and determine an appropriate refund or credit for undelivered work, subject to applicable law and the project agreement.
If termination occurs because of Client misconduct, non-payment, unlawful requests, or material breach, refund eligibility may be limited.
A refund may affect rights to unfinished or delivered project materials.
Unless otherwise agreed in writing, the Client should not assume that receiving a refund automatically transfers ownership of unfinished development work, source code, designs, or other project materials.
Intellectual property rights remain governed by the applicable Terms and Conditions and project agreement.
EMARKZ primarily provides digital services.
Therefore, there are generally no physical products to return.
Digital deliverables, designs, code, websites, applications, and development services cannot be “returned” in the same manner as physical merchandise.
We may update this Refund and Return Policy from time to time.
Changes may reflect:
Changes in our services
Changes in payment processes
Changes in applicable laws
Changes in business practices
Changes in project structures
The updated policy will include a revised “Last Updated” date.
This Refund and Return Policy should be read together with:
Our Terms and Conditions
Our Privacy Policy
Applicable project agreements
Quotes and proposals
Invoices
Other written service agreements
If there is a conflict between this policy and a specific written project agreement, the project agreement may control to the extent stated in that agreement.
If you have questions about this Refund and Return Policy or would like to request a refund review, contact us.
EMARKZ LLC
Email: hi@emarkz.com
Address:
1209 Mountain Road PL NE STE R
Albuquerque, NM 87110
United States
Website: emarkz.com
We encourage Clients to contact us as soon as an issue arises so that we have an opportunity to understand the concern and, where appropriate, work toward a reasonable solution.
Our goal at EMARKZ LLC is to provide professional, transparent, and reliable website development services.
Because our work is customized and involves time and technical resources, we encourage every Client to carefully review the selected package, project scope, pricing, deliverables, and applicable terms before making payment.
EMARKZ LLC — Professional Digital Development Built Around Your Business.
Building Professional Websites And Digital Solutions That Help Businesses Grow, Connect, Perform, And Succeed Online.
Copyright 2026 EMARKZ LLC | All Rights Reserved